index

Orders

Below are some of are common questions about orders

Making a purchase is simple and convenient. Just browse our website, select the fragrance(s) you desire, and add them to your shopping cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

After completing your purchase, you will receive an email confirmation acknowledging receipt of your order. This email will include your order number, a summary of the items purchased, and an estimated delivery date. If you do not receive a confirmation email, please check your spam/junk folder or contact our customer support team for assistance.

Unfortunately, we're unable to modify shipping addresses once an order has been placed to ensure prompt delivery. We recommend double-checking your shipping information before completing your purchase to avoid any issues. If you realize an error in your address, please contact our customer support team as soon as possible, and we'll do our best to assist you.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes, we ship internationally to many countries. Shipping options and rates may vary depending on your location. Please check our shipping policy or reach out to our customer service team for more information.

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days from the date of purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy. You may return unused and unopened items within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.

Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, estimated delivery times will be provided in your shipping confirmation email. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-21 business days for delivery. Please note that unforeseen circumstances or customs delays may impact delivery times. If you have any concerns about the status of your order, please don't hesitate to contact our customer support team for assistance.

Didn't find your answer?

Don't hestitate to contact us

Contact us